LABSUL PRESENTS “MERCADO LIVRE” CASE STUDY REPORT ON INTERNATIONAL ACTIONS AND GOOD PRACTICES

LABSUL presents a report, “International standards of good practice in e-commerce: Mercado Livre case study,” to the legal and government relations team.

The report analyzes fundamental concepts of e-commerce and international standards of good practice.

We deepened our knowledge of Mercado Livre, delving into its ecosystem, the Code of Ethics, and the company’s impact in Latin America.

We also assessed international e-commerce Best Practices and Mercado Livre’s actions, taking into account the following practices:

(i) Secure payment processes;

(ii) Privacy and security;

(iii) Reflection period and right to regret;

(iv) Confirmation process;

(v) Online contracts;

(vi) Piracy vs. intellectual property;

(vii) Conflict resolution and redress;

(viii) Education, awareness, and digital competence;

(ix) Accessibility and inclusion;

(x) Fair business practices, advertising and marketing;

(xi) Adoption of proactive measures to prevent consumer harm; and

(xii) Sustainability and environmental management